Hello, and thank you for your review. 1. Regarding the areas where cleaning was insufficient, we work with a professional cleaning service, and we will take steps to improve this aspect. 2. We re-wash kitchenware after every guest checks out, but it seems there were still areas that fell short of your expectations. We will make improvements here as well. 3. Regarding the wall clock, we usually check supplies during the post-checkout cleaning, but it appears the battery ran out in the interim. We will establish a regular replacement schedule to change the batteries proactively, even if they still have some charge left. 4. We collect, wash, and sanitize duvet covers after every guest checks out; however, we will speak with our professional cleaning service again to ensure this is handled better. We take your feedback seriously and will strive to improve in all areas to ensure our guests do not experience such inconveniences in the future. Thank you.
