Hello. First, I sincerely apologize for the inconvenience and distress you experienced during your stay. I fully understand how upsetting it must have been to face unexpected issues while traveling, and I deeply regret the situation. However, as some parts of your review differ from the facts, I would like to clarify a few points for the benefit of other guests. Regarding the heating and cooling systems, we recently replaced the air conditioner in the main building with a new unit and continuously inspect and upgrade our facilities. As for the issue with the door not opening or closing properly, that situation arose because a different entrance—which we had advised guests not to use—was being utilized. We do not include high management fees in the room rate; instead, we separately settle costs based only on actual electricity, water, and heating usage. Many long-term guests have found this pay-for-what-you-use method more reasonable, and in most cases, it places less of a financial burden on guests than a fixed management fee would. The glass in the entrance door is not exceptionally thin, as described in the review, and we have never encountered a similar incident during our long period of operation. During the repair process, we were advised that external impact was a more likely cause than spontaneous breakage; we asked about this cautiously only to verify the exact cause, with absolutely no intention of assigning blame or casting suspicion on you. Furthermore, the person who visited the site was not just a random resident but a neighbor who assists us with facility maintenance. We apologize for any inconvenience caused while trying to resolve the issue quickly, and we will manage things with greater care in the future. I would also like to mention that we requested you cover only a portion of the repair costs, an amount lower than the actual expense incurred. Our property preserves the charm of a traditional Jeju home while featuring a comfortably remodeled interior. As the host, I have communicated with many guests across various booking platforms and have consistently received positive feedback. We will continue to address any shortcomings and do our utmost regarding safety, facility maintenance, and guest service. We sincerely apologize once again for the inconvenience caused while using our service.
