Dear Guest, I would like to apologize for the inconvenience caused by the air conditioner issue. However, I am writing this response because there is room for misunderstanding in your review. When you expressed discomfort early in your stay—partly due to comparisons with other accommodations—we did our best to accommodate you, such as personally purchasing and delivering cleaning supplies as a gesture of service. Later, when the air conditioner issue arose, although you requested a prorated refund for the repair period, we proactively proposed a full refund and checkout to prioritize your comfort. However, during the settlement process, you demanded that the platform payment fees—which the host had never received—be deposited directly into the host's personal account, and you disagreed with our explanation regarding the settlement. It was only after you personally contacted the SamsamM2 customer service center and confirmed that platform fees are not paid by the host that the matter was resolved; you then proceeded with the checkout and full refund settlement as we had originally proposed. It is disheartening that, despite our best efforts to accommodate you, you left a review that omits the full context and could lead to a misunderstanding of the facts. I sincerely hope your next accommodation meets all your expectations.
