Both the cleaning and facilities teams inspected the room, but they reported no odor of that severity. We were aware that the issue could occur intermittently, so we take extra care during every cleaning. While sensitivities vary from person to person, it seems you may have been particularly sensitive to it. In all the years we’ve been operating, this is the first time we’ve heard complaints about the ventilation or humidity, so the situation feels a bit unfair. For the record, our team had a difficult time cleaning the room because it was covered in cat hair and litter. I requested an additional cleaning fee out of consideration for the team's hard work, but in the end, I’ve suffered a loss several times greater than that amount... I am sorry we could not meet your expectations.
