Hello. Thank you for leaving a review. I sincerely apologize for the inconvenience you experienced during your stay. While we conduct thorough professional pest control and hygiene management annually, unexpected issues can sometimes arise due to factors such as the humid summer climate or differences in individual guests' lifestyles and usage habits. Since we received no communication during your stay, we were unaware of the situation, and it is truly regrettable to learn of your feedback only now through this review. Had you informed us at the time, we would have immediately arranged a room change or taken pest control measures. Although two months have passed since your departure, I hope you understand that we take great pride in maintaining high standards of cleanliness and pest control. I will use this experience as an opportunity to be even more vigilant in our operations. Should you visit us again, we will ensure you have an even better experience. Thank you.
