As the landlord, I am writing to clarify the situation, as the review might give a misleading impression. Since I have a separate job, it occurred to me around 9 PM the night before that I should check the move-out time for the inspection; the tenant replied that they would move out at 8 PM after work. As this was significantly later than the standard move-out time, I didn't simply refuse; instead, I told them I would check with the head office (SamSamM2) and get back to them, and we left it at that. I later received a response from the head office stating that the landlord and tenant could work out the timing between themselves. So, around 9:30 AM on the day of move-out, I contacted the tenant first and told them to let me know once they had finished packing up after work. In other words, I didn't take issue with or reject the late move-out request; rather, I accommodated it as much as possible after verifying the policy with the head office. However, the tenant took offense at this process, stated they had already finished packing, and subsequently left a negative review with a one-star rating. It leaves a bitter taste. It is certainly possible to request to stay late after work. However, when requesting a move-out time that is much later than the standard one, I believe that asking for the landlord's understanding and coordinating the schedule together is a basic courtesy in our society. Despite this, I personally checked with the head office and ultimately accommodated the request so they could finish packing after work. Leaving a review is a consumer's right. However, I do not believe that right should be used to maliciously repay the consideration shown to someone. Taking this incident as a lesson, I will ensure that I provide clearer information regarding move-out times from the very beginning in the future.