Dear Guest, please accept our sincere apologies for the inconvenience caused by the cleaning condition and appliance issues during your stay. We fully understand the frustration caused by these matters and deeply regret the shortcomings in our service. Although all appliances were confirmed to be in working order during our pre-check, unexpected malfunctions occurred shortly after your arrival, which must have been very distressing for you. To minimize the inconvenience, we immediately replaced the vacuum cleaner with a new unit the following day and promptly arranged for a technician to inspect and repair the air conditioner. Furthermore, we have provided partial compensation to address the issues you experienced. We are also reviewing the cleaning standards with our service provider to ensure more rigorous management moving forward. Thank you for your valuable feedback; we are committed to providing improved service in the future.





























